HARUTOMART

  • Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes. The expected arrival time may vary depending on the delivery address and what time you make your purchase.
  •  Please submit a ticket/chat within 15 days of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.
Shipping Info
  • We're improving our delivery process to make your packages even safer, so there may be a 2-4 day delay in processing your orders.
  • When bad weather occurs, like storm, hail, there may be a delay and the estimated delivery date may change, which depends on the routes of shipping company.
Returns & Refunds

Returns & Refunds
If you're not fully satisfied with your purchase, we’ll REFUND you 100%—no questions asked! Your satisfaction is our priority., and we gladly accept returns within 15 days of receipt for most items in new condition.

  • Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
  • After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
  • Drop off your package at the local post office.
  • Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your bank account.

Return Conditions

  • You have 7 days to decide if an item is right for you, if you would like to return the item please contact us within 7 days of delivery.
  • The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, underwear, event & party supplies, DIY supplies, pet supplies, beauty, and accessories (except scarves, bags, and mermaid blankets).
  • Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
  • Items with non-returnable marks and free gifts cannot be returned.
  • We do not accept returned items that have been sent back without proper returns requests.
  • We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
  • Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-HARUTO MART products.

Note: The original shipping fee and Shipping Guarantee are non-refundable.

100% Satisfaction Guarantee

If you're not fully satisfied with your purchase, we’ll REFUND you 100%—no questions asked! Your satisfaction is our priority.

100% Satisfaction Guarantee

Enjoy swift delivery with real-time tracking, ensuring your order arrives safely and on time.

100% Satisfaction Guarantee

Refer a friend and get 10% off each other.

100% Satisfaction Guarantee

Not what you expected? Return it within 15 days for an easy, stress-free process.

You can contact us at support@greenagriculture.asia
within 7 days after receipt of the product to process returns and exchanges. Confirm receipt--- Apply for return or exchange-- Customer service approved-- Customer return the goods-- Warehouse inspect and receipt-- Review of returns and exchanges--Refund/exchange. For returns and exchanges please indicate order number, name and phone number.

RETURNS

RETURNS

We will deliver within 3 business days after confirming your order. It is expected to arrive within 3-15 business days. We will notify you whenever there are special circumstances.